Privacy Policy
How we collect, use, and protect your personal information
At My Smart Shop Place, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Introduction
BAHELMI CONSULTANCY LTD ("we," "our," or "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
Company Number: 15054797,
Company Name in full: BAHELMI CONSULTANCY LTD,
Company Type: Private company limited by shares,
Situation of Registered Office: England and Wales,
Registered Office Address: 52 RUSSELL HILL, PURLEY, ENGLAND CR8 2JA,
SIC Codes: 70229.
Our Privacy Commitment
- We only collect information necessary for our business purposes
- We protect your information with appropriate security measures
- We will never sell your personal information to third parties
- You have control over how your information is used
Company Number 15054797 BAHELMI CONSULTANCY LTD – Registered Office: Level 12, 68 Market Street, Sydney NSW 2000, Australia
Scope of This Policy
This policy applies to all personal information collected through our website, mobile applications, in-store interactions, customer service communications, and any other touchpoints with My Smart Shop Place.
Contact Information
If you have any questions about this Privacy Policy, please contact our Privacy Officer at [email protected] or +44 20 7946 0958.
2. Information We Collect
We collect different types of information to provide you with our services and improve your shopping experience. The information we collect depends on how you interact with us.
Personal Information You Provide
- Contact Information: Name, email address, phone number, postal address
- Account Information: Username, password, account preferences
- Payment Information: Credit card details, billing address, payment preferences
- Pet Information: Pet names, breeds, ages, preferences (voluntary)
- Communication: Messages, reviews, survey responses, customer service interactions
Information Automatically Collected
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages visited, time spent, links clicked, search terms
- Location Information: General location based on IP address
- Cookies and Tracking: Website preferences, shopping cart contents, analytics data
Information from Third Parties
- Social media platforms (when you connect your accounts)
- Payment processors for transaction verification
- Delivery partners for shipping updates
- Analytics services for website improvement
3. How We Use Information
We use your personal information for legitimate business purposes to provide our services, improve your experience, and comply with legal obligations.
Primary Uses
- Order Processing: Process purchases, payments, and deliver products
- Customer Service: Respond to inquiries, provide support, handle returns
- Account Management: Create and maintain your account, preferences
- Communication: Send order updates, shipping notifications, important notices
Secondary Uses
- Personalization: Recommend products, customize content, improve user experience
- Marketing: Send promotional emails, special offers (with consent)
- Analytics: Understand usage patterns, improve website performance
- Security: Prevent fraud, protect against security threats
Legal and Business Uses
- Comply with legal obligations and regulatory requirements
- Enforce our terms of service and policies
- Protect rights, property, and safety of our customers and business
- Business analysis and operational improvements
5. Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction.
Technical Security Measures
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases and secure cloud storage
- Access Controls: Limited access to authorized personnel only
- Network Security: Firewalls, intrusion detection, regular security audits
Organizational Security Measures
- Employee training on privacy and security practices
- Confidentiality agreements with staff and contractors
- Regular security awareness programs
- Incident response procedures for security breaches
Data Retention
- Personal information retained only as long as necessary
- Account information kept while account is active
- Transaction records kept for legal and tax requirements
- Marketing information retained until you opt out
Your Security Responsibilities
You can help protect your information by using strong passwords, keeping login credentials confidential, and notifying us immediately of any suspected unauthorized access.
6. Your Rights
Under Australian privacy law, you have specific rights regarding your personal information. We respect these rights and provide mechanisms to exercise them.
Access and Correction Rights
- Access: Request copies of personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Update: Modify your account information and preferences anytime
- Verification: We may verify your identity before providing access
Control and Choice Rights
- Marketing Opt-out: Unsubscribe from promotional communications
- Cookie Control: Manage cookie preferences in your browser
- Account Deletion: Request deletion of your account and data
- Data Portability: Request your data in a portable format
How to Exercise Your Rights
- Log into your account to update information directly
- Contact customer service at [email protected]
- Call us at +44 20 7946 0958 during business hours
- Visit our store MySmartShopPlace, 6 Lady Road, Cameron Toll Shopping Centre, Edinburgh EH16 5PB, Scotland, United Kingdom
Complaints Process
If you're not satisfied with how we handle your privacy concerns, you can file a complaint with the Office of the Australian Information Commissioner (OAIC).
8. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 18 years of age without parental consent.
Protection Measures
- Age verification during account registration
- Parental consent required for users under 18
- Special handling of information from young users
- Educational content about online privacy for families
Parental Rights
- Parents can review their child's information
- Request deletion of child's personal information
- Refuse further collection of child's information
- Contact us with any concerns about child privacy
If We Discover Child Information
If we discover we have collected information from a child without proper consent, we will delete it immediately and take steps to prevent future unauthorized collection.
9. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- Email notification to registered users for significant changes
- Prominent notice on our website homepage
- Updated "Last Modified" date at the top of this policy
- In-app notifications for mobile users
Types of Changes
- Minor Updates: Clarifications, contact information changes
- Material Changes: New data uses, sharing practices, user rights
- Legal Updates: Changes required by new privacy laws
- Business Changes: New services, features, or partnerships
Your Options
If you disagree with policy changes, you can opt out of marketing communications, delete your account, or stop using our services. Continued use after notification constitutes acceptance of the updated policy.
Contact Our Privacy Team
For privacy-related questions, concerns, or requests:
Privacy Officer
MySmartShopPlace,
16 Cameron Toll Shopping Centre, 6 Lady Road, Edinburgh, EH16 5PB, Scotland, United Kingdom
Phone: +44 20 7946 0958
Email: [email protected]