Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the My Smart Shop Place website, mobile application, or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.

Agreement to Terms

• You must be at least 18 years old to use our services
• If under 18, you must have parental or guardian consent
• You represent that you have legal capacity to enter into these terms
• These terms apply to all users, including browsers, vendors, customers, and contributors

Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the new terms.

Jurisdiction

These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

2. Description of Services

My Smart Shop Place provides an e-commerce platform specializing in premium pet products, including toys, accessories, carriers, and related items for dogs, cats, and other pets.

Our Services Include

• Online retail of pet products and accessories
• Product information, reviews, and recommendations
• Customer support and consultation services
• Delivery and shipping services across Australia
• Return and exchange services

Service Availability

• Services are available 24/7 online
• Physical store hours: Mon-Fri 9AM-6PM, Sat 9AM-5PM, Sun 10AM-4PM
• Delivery services operate Monday through Saturday
• Customer support available during business hours

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice. We will not be liable for any modification, suspension, or discontinuation of services.

3. User Accounts

While you can browse our products without an account, certain features require account registration. You are responsible for maintaining the confidentiality of your account information.

Account Registration

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Choose a secure password and keep it confidential
• You are responsible for all activities under your account

Account Security

• Notify us immediately of any unauthorized use
• Log out from shared or public computers
• We are not liable for losses due to unauthorized account use
• You may not share your account with others

Account Termination

You may terminate your account at any time by contacting customer service. We may terminate accounts that violate these terms or for any other reason at our discretion.

4. Purchases and Payments

All purchases are subject to product availability and our acceptance of your order. We reserve the right to refuse or cancel orders for any reason.

Pricing and Availability

• All prices are listed in Australian Dollars (AUD)
• Prices include GST where applicable
• Prices are subject to change without notice

Payment Terms

• Payment must be made at time of order
• We accept major credit cards, PayPal, and bank transfers
• Payment information must be accurate and current

Order Processing

• Orders are processed within 1-2 business days
• You will receive confirmation emails for orders and shipments
• We may contact you for order verification
• Bulk orders may require additional processing time

5. Shipping and Delivery

We offer various shipping options across Australia. Delivery times and costs depend on your location and chosen shipping method.

Shipping Options

• Standard Delivery: 3-7 business days, $8.95
• Express Delivery: 1-3 business days, $15.95
• Local Delivery: Same day in Seven Hills area, $5.00
• Free Shipping: Orders over $75 within Australia

Delivery Responsibilities

• Provide accurate delivery address and contact information
• Be available to receive deliveries during business hours
• Inspect packages upon delivery and report damage immediately
• We are not responsible for delays due to weather or carrier issues

International Shipping

Currently, we only ship within Australia. International shipping may be considered for future expansion. Contact us for special international shipping requests.

6. User Conduct

Users must conduct themselves appropriately when using our services. Inappropriate behavior may result in account suspension or termination.

Prohibited Activities

• Providing false or misleading information
• Using our services for illegal purposes
• Attempting to gain unauthorized access to our systems
• Interfering with other users' experience
• Posting inappropriate content or reviews

Review and Content Guidelines

• Reviews must be honest and based on actual experience
• No offensive, defamatory, or inappropriate language
• No promotional content or spam
• We reserve the right to moderate and remove content

Consequences of Violations

Violations may result in warnings, account suspension, order cancellation, or permanent ban from our services. We reserve the right to take appropriate action without prior notice.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is protected by intellectual property laws and owned by My Smart Shop Place or our licensors.

Our Intellectual Property

• Website design, layout, and functionality
• My Smart Shop Place name, logo, and branding
• Product descriptions and marketing materials
• Proprietary software and technology

Permitted Use

• Personal, non-commercial browsing and shopping
• Printing pages for personal reference
• Sharing product links on social media
• Use of provided social sharing tools

Restrictions

• No reproduction, distribution, or modification of content
• No commercial use of our intellectual property
• No reverse engineering of our software or systems
• No creation of derivative works

8. Limitation of Liability

While we strive to provide excellent products and services, we must limit our liability in accordance with Australian consumer law and these terms.

Service Disclaimers

• Services provided "as is" without warranties
• Product descriptions are for general information only
• We're not liable for third-party website content

Liability Limitations

• Our liability is limited to the purchase price of products
• We're not liable for indirect or consequential damages
• Pet owners are responsible for product suitability
• Limitations don't apply to gross negligence or willful misconduct

Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer rights under Australian Consumer Law that cannot be excluded, restricted, or modified.

9. Termination

Either party may terminate the relationship under these terms. Termination may be immediate for cause or with notice for convenience.

Termination by You

• Stop using our services at any time
• Request account deletion by contacting support
• Outstanding orders will be completed unless cancelled
• Refund policies remain in effect after termination

Termination by Us

• Immediately for violation of these terms
• For fraudulent or illegal activity
• For non-payment of outstanding amounts
• With 30 days notice for business reasons

Effects of Termination

• Access to account and services will cease
• Outstanding obligations remain in effect
• Data may be retained as required by law
• Certain provisions survive termination